These principles were devised by Alan Sharland of CAOS Conflict Management. They illustrate practical ways in which our communication practice can support the resolution of conflict.
- That we treat each other with respect.
- That we do not interrupt one another – listening is not agreeing.
- That we allow ourselves and others the right to pass.
- That we do not volunteer others.
- That we speak only for ourselves and speak as “I” not as “we”.
- That we speak for ourselves but not too often or for too long.
- That we respect confidentiality.
- That we challenge behaviour and not the person – labelling the person fails to describe or resolve what happened that led to the problem.
- That we acknowledge that it is OK to make mistakes as they are an opportunity to learn
More information about these principles is available in a free booklet for all clients who book a Minerva Mediation Conflict Coaching session and is also available on the CAOS Website.
More Services & Conflict Resolution Resources
Mediation FAQ is designed to help people who are new to mediation consider their approach and avoid some of the pitfalls that can jeopardise a successful negotiation.
Time to Talk is a one to one personal coaching service designed to help you think about conflict and reflect on what you wish to do about it.
Getting Legal Advice is our guide which contains some questions you might want to ask to clarify your legal options if you are at risk of being involved in a Court case.